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2nd Annual HHC Patient Experience Collaborative

Hartford Hospital invites you to a free educational seminar on The Patient Experience "Continuum of Care Across Hartford HealthCare" Poster Exhibit. Take advantage of this exciting opportunity to share with other health care practitioners, and hear how they have improved the patient experience. Nearly 50 successful projects from around the Hartford HealthCare System will be on display. There will be system winners in the following categories: * Improved Transitions of Care * Innovation * Enhanced Patient and Family Centered Care Additionally, there will be presenters from: * The winners of each category * Patients and families about their experience within Hartford Healthcare * A call to action from our CEO, Elliot Joseph Agenda: 7:30-8:30am Registration, continental breakfast, and vist poster exhibits 8:30-8:40am Introductory Remarks-Rocco Orlando, MD, HHC Chief Medical Officer 8:40-9:40am Keynote Speaker: Susan Keane Baker, MHA Author, Managing Patient Expectations 9:40-10:30am Visit Poster Exhibits 10:30-11:15am Voice of the patient - patient/family members 11:15am-12:00pm Awards/Presentations 12:00-12:15pm Closing Remarks - Rocco Orlando, MD, HHC Chief Medical Office