More emotional support when needed - 24/7Emotional support is available

Mental health and substance abuse issues are increasing across the state and nation due to COVID-19.

To help the community cope with rising numbers of issues related to the pandemic, the Hartford HealthCare Behavioral Health Network (HHC BHN) offers a Community Care Center hotline:


The HHC BHN launched this expanded Community Care Center hotline May 20, 2020, combining existing medical health advice with mental health and substance abuse services – replicating its traditional model of treating people holistically and offering more support so people can live their healthiest lives.

The hotline provides emotional support for the public across Connecticut. Clinicians are available to talk by phone and can refer callers to behavioral health services across the state, whether in person or virtually.

While services have existed throughout the coronavirus pandemic, experts predict a surge in behavioral health cases due to COVID-19.

Many aspects of the COVID-19 pandemic have people suffering emotionally from job loss and economic uncertainty, lack of access to regular in-person therapy appointments, isolation and the fear of contracting the virus.

In fact, many people have delayed necessary medical and behavioral health care during the pandemic.

The Community Care Center hotline was created in anticipation of programs and services that will be needed for increasing numbers of people suffering from depression, anxiety, isolation, post-traumatic stress disorder, job loss, uncertainty about school and more.
Hotline staff can help answer questions including:

  • Managing emotions
  • Mental health support
  • Substance use issues
  • Medical issues and concerns about COVID-19

They may also help schedule follow up appointments, if needed. Because, behavioral health is part of overall health — and we’re here to help you live your healthiest life.

Call 1.833.621.0600

You can also contact our behavioral locations directly.


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